edfenergy.com

4.8
4.8 Based on 1.2K reviews

We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlo...

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Helen Thomas
Awful I spoke to a man named Charlie…

Awful I spoke to a man named Charlie who wouldn’t help me at all I gave all my details but he wanted more which I couldn’t provide I explained I suffer with anxiety and my mental health and didn’t have the answers he was asking me for I asked could I talk to someone else and he said no I would have to call back which I did then we spoke to a lovely lady I’m sorry but didn’t get her name but she couldn’t help us enough and put me at ease I only wish more people like her was working for your company I don’t like to complain but when you suffer with mental health issues and anxiety it took a lot just to make a call and then to be offered no help at all I find unacceptable like I said thankfully when I did call back there was a lovely lady on the other end

1
Date of experience: Nov 20, 2025

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Business Details

  • We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!

  • email hello@edfenergy.com
  • language https://www.edfenergy.com

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