A bad experience with EDF. They pushed us to have SMART meters installed. They couldn’t install an electricity meter due to location of the old meter but installed a gas meter in August this year. Since then we’ve had no gas bills or meter readings available via the SMART meter. I raised this with EDF on 10 October and still no traction with sorting this out. It was raised as a formal complaint 3 weeks ago and no contact. No customer service or communication. Obviously concerned about getting a massive gas bill and having the confidence that the readings are accurate. Raising this review out of desperation to get this situation resolved.
Claim your business profile now and gain access to all features and respond to customer reviews.
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
