Jem gave a great experience when I called to cancel my account due to a house move. There was no pressure to remain with EDF but instead a very kind reminder that they would be happy to provide their services going forward. Jem listened to my query and provided great service to ensure my details were updated and any remaining credit balance would be returned safely to me. A lovely approach, and really helpful! We may return to EDF sooner rather than later - thanks Jem!
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