I reached out to the company via email to ask for a change to my direct debit and to request a refund of my overpayment as soon as possible. A representative named Lewis responded promptly, confirming that he had made the necessary adjustments and that the refund would be processed within 10 working days. To my delight, it arrived in just 5 days. I am very satisfied with how Lewis managed the situation, handling it both courteously and swiftly.
Claim your business profile now and gain access to all features and respond to customer reviews.
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
