I reached out to the company to request a refund on my credit and was informed it would take 3 to 4 working days. However, nothing arrived. When I called back, I was told there may have been a misunderstanding, but after listening to the recorded conversation, it was clear that the refund had not been processed. I was offered £30 as a goodwill gesture, but they later deducted that amount from my credit, requiring me to call again to get the refund. This company is clearly unreliable, and I plan to explore other options next year. I just had another conversation with the company regarding my review, but it was a waste of time as I received no assistance. My opinion remains unchanged; they are not capable of handling basic tasks.
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