I am incredibly let down by the service! After having solar panels installed, we were promised a smooth registration process with our supplier. Given our long history of satisfactory service, I felt confident it would go well. Unfortunately, despite providing all requested information, it has not been sufficient, and I keep receiving vague emails asking for photos of items I don't even recognize. They sent an extensive instruction document that won't open on our devices. As a wheelchair user, I requested assistance since I can't reach certain things to take pictures—yet received no help. My first two complaint emails went unanswered. Only after sending a third email, which included a regulatory body, did I finally receive a response stating they would investigate. The support needs significant improvement; please eliminate the jargon and provide straightforward instructions that we can actually follow. You should already know which smart meter we have (you installed it long ago!) and be able to guide us to find this mysterious button B.
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