I recently had a gas meter replaced, but the engineer couldn’t take a final reading from the old one due to a fault. They used an estimated reading that I felt was too high. I reached out to the support team, and my inquiry was handled by a representative who was genuinely concerned about resolving my issue. He consistently responded to my emails and provided regular updates on how the situation would be addressed, which has now been resolved to my satisfaction. Utility companies often face criticism, but this experience was positive, and the representative deserves commendation. He truly reflects well on the service.
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