I spoke with a representative today about my outstanding balance, which had accumulated due to a transfer without my consent. It took six months to revert back after numerous hassles, phone calls, and emails. It was very stressful! I had been with my previous provider for 30 years without any issues. I'm so relieved to be back with them. The representative helped me adjust my tariffs, reduced my bill, organized payments, and scheduled a smart meter change for my new heat pump tariff—all in one call. I'm incredibly grateful for the support I received.
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