I spoke with Naiah regarding a bill on my property that I wasn’t confident was correct, as it related to a standing charge while the property was vacant. As a landlord, these situations can be a bit frustrating, but she took the time to explain everything to me clearly from start to finish.
What really stood out wasn’t just her knowledge, but her energy and tone. She was very calm, reassuring, and patient in the way she spoke, which instantly made me feel more comfortable even though I initially wasn’t happy about the bill. She broke everything down so I could fully understand it and put my mind at ease.
Customer service like this makes a real difference. Five stars from me — thank you for your help and for bringing such positive, calming energy to the call.
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