I had the pleasure of speaking with Steve H in team 3B regarding a reimbursement of my account. He gave me expected time lines of when to expect the cheque through the post (there was a delay on royal mail's side for delivery but that is another story) and an eta of when the bill will be recalculated when not seeing anything from EDF's app. Emails were replied to swiftly, Steve was helpful and friendly, and when there were issues with my bank, the cheque was cancelled and another on its way within a few days.
I only left edf due to moving in with my partner so no longer needed the account, excellent customer service on this occasion and do hope to be a customer again in the future.
Thank you for all your help Steve!
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