Switched supplier because they maintain a massive credit balance with my DD greater than my biggest monthly bill. This is deliberate to get interest on my money. They have found a way of hanging onto my money even after I’ve left. There was a “mistake” on changeover where they put the wrong reading on my gas account. It’s taken weeks to sort, with me having to do most of the leg work. Apparently I need to wait another two weeks to see if I can have my money. Avoid.
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