At our old property, EDF supplied both our gas and electricity. We had no issues, and the app was easy to use and understand. We submitted meter readings every month and paid for our usage on the app. We moved to a new property with an older economy 7 system and a smart meter. We initially gave the incorrect readings, getting the day and night rates mixed up having never had a smart meter before. As a result we received an enormously inflated bill. It took a long time chatting with an online assistant at EDF to get the issue sorted. After this, EDF remotely updated our smart meter which then started to send out incorrect readings and again we received enormous bills despite not being at home 90% of the time. We had even disconnected and removed our old storage heaters and isolated the economy 7 system. We reached out to EDF by email and after not hearing anything back for 2 weeks, we submitted further emails and also messages on their WhatsApp service. After more weeks passed, we heard absolutely nothing back. We submitted complaints by email and again heard nothing back for an extended time. By now we had decided EDF were enjoying billing us incorrectly, and we lost all hope with their utter refusal to reply to our correspondence. We have now gladly changed energy companies and have still yet to hear from EDF regarding leaving or our final bill. An absolutely shambolic service of pure ignorance.
Claim your business profile now and gain access to all features and respond to customer reviews.
We generate around one fifth of the UK's electricity and employ around 15,000 people. We supply electricity and gas to thousands of residential and business customers, making us one of the UK's biggest energy suppliers. Sign up as an EDF customer and unlock exclusive offers to help you save even more cash and carbon!
