I haven’t received my order. Customer service via email isn’t great. I have no order and I am out of pocket. The problem started with the courier, DHL. Who aren’t delivering to my area at the moment (terrible driver, who refusing to deliver), so I contacted Edgard Cooper to explain the current situation with DHL and said my order wasn’t delivered when it was supposed to have been and that it will never be delivered. It still hasn’t arrived, so I suggested it should be returned to sender and requested a refund. Customer service hasn’t kept me updated, as promised. I have chased for updates, but nothing. I want a refund. None of this is my fault. An awful experience shopping with Edgard Cooper.
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Edgard & Cooper – real food
that’s full of flavour for Cats & Dogs!
Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives.
We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love?
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