Review Time
Further to my last review, the Company did finally reply and I informed them that for 8 consecutive days their delivery agent Tinsa had been informing me that 'today' was delivery day.
Finally after 10 days of these notifications I asked Joel for my money back and instead he said he'd try and get Tinsa to deliver one last time.
Now on the 11th day, the Tinsa emailed me at 1230 to say the parcel was successfully delivered.
We were at home at that time.
I then checked with neighbours and no delivery had been made anywhere near to us.
On again emailing Edgard/Cooper I was informed I'd have now have to fill in an online form and wait for a report resolution.
The completed form I also returned.
I've asked for the Complaints Book as I had previously specifically instructed them to cancel my order which they ignored as they already had proof from Tinsa that my order had not been delivered.
No resolution as yet.
We are incredibly thankful for the generous gifts we've received. It's hard to believe how happy our dogs and cats are with this wonderful food and treats. Thank you so much! We highly recommend everything—it's all delicious, healthy, and amazing. Your kindness is truly appreciated!
They made our dog's food transition seamless. The clear guidelines helped us switch to new food safely, with minimal disruption to his routine. The food options are excellent, and the packaging is delightful! The representatives at the pet stores are also very friendly and helpful. I highly recommend this for anyone looking for reliable, enjoyable, and nutritious food.
The customer service is exceptionally friendly and helpful. As a person with disabilities, I cannot express how important this is; many in my situation depend on reliable online deliveries. The service is not only dependable but also genuinely caring when assistance is needed. Thank you!
I ordered a bundle, but one item was unavailable. The customer support representative reached out to offer options. My order arrived quickly afterward, and they were very helpful with my queries. Excellent service and quality dog food.
Placing an order through the subscription is straightforward, and delivery is consistently prompt. Our dogs enjoy the food and are thriving on it; however, I've recently noticed what appear to be substantial pieces of bone and neck. This is concerning for our small Chihuahuas, or any dog for that matter. I hope this is just a few overlooked tins in quality control and not indicative of a larger issue with inedible materials.
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Edgard & Cooper – real food
that’s full of flavour for Cats & Dogs!
Food that makes you, your pet and our planet feel good - that’s what Edgard & Cooper stands for. We are the first pet food brand to create deliciously healthy recipes completely free of meat meal, bone meal, animal waste, artificial additives or preservatives.
We chose a natural approach with sustainability in mind AND we donate 1% of each sold product to charities for pets all over the world. What’s not to love?
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