I initially found EoE from a classic google search when trying to find an initial necklace to represent my daughter. Not only was the shipping swift and secure to the US (and no tariffs or tax!), the necklace was gorgeous and incredibly well-made. I started with the Solid Gold 14k initial necklace and have since purchased 18k pieces and have loved them all - the quality is very high, the prices are reasonable, and the most important part - the customer service is above and beyond. They're incredibly responsive, empathetic, and kind, and I've been very satisfied with all queries and responses. They have gone out of their way to ensure I'm satisfied.On top of that, it's a legitimate woman-owned company that uses sustainable materials and is near to my heart by being based in London. I genuinely could not ask for more.I feel valued as a customer and have had a lot of personal follow-ups, which I appreciate immensely. Thanks EoE!
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