Review Time
Exemplary customer service from Zoe.
I emailed in with an issue I was having, and within minutes Zoe had responded and provided me with a solution and made my absolute day.
Thank you so much. This is my first order with Edge of Ember and I won't hesitate to return!
Exemplary customer service from Zoe. I emailed in with an issue I was having, and within minutes Zoe had responded and provided me with a solution and made my absolute day. Thank you so much. This is my first order with Edge of Ember and I won't hesitate to return!
So I ordered some earrings, I loved them but sadly lost one earring and two backs within a couple of days which made me question the quality as I've never lost earrings before or would expect this to happen. Obviously I was really disappointed with this as I'd lost a lot of money but put it down to experience. Then a few days later I received an email from the founder asking if I would give a review, so I emailed back with what had happened and to say that I really couldn't give a good review based on my experience. I then received an email from Customer Service saying they would try to resolve for me, this made me quite happy as I was not expecting a response. I then felt like my integrity was questioned they asked for a picture of the remaining earring which I sent, odd request I thought but I did so. They then came back saying they could only offer me store credit or more earrings but I had to send the remaining earring back. I didn't want anymore earrings due to the quality I had experienced and as I couldn't have a refund I'd have to opt for store credit. Again they came back saying they would only do this on receiving the one earring back. Again I feel they are questioning me, I have a professional job and it is not in my interest at all to be dishonest. All I did was give feedback on my order and I have been made to feel like a bad person. I have decided not to return the earring and just walk away and put this down to a really bad experience.
Purchased a lovely gold plated wrist bracelet as a Christmas gift. Swift, safe delivery, whilst the bracelet itself was of high quality, which was much appreciated by the recipient. I shall certainly look towards Edge of Ember again for my jewellry gifts online.
Ordered a Christmas present, well in time for Christmas delivery. Received an email 2 days before Christmas to say actually the item was never in stock and therefore won't be arriving. Still awaiting my refund. Would not use again/recommendI see you have replied to say I was told I could receive a replacement item before Christmas - this is untrue, I would like to see the evidence of where I was told this please
Bought a lovely necklace as a Christmas present for a younger cousin that has been looking to upgrade her jewellery collection. I loved that the tag pendant could be engraved with her initial, a real personalised touch and she was delighted with my choice!
This was my first time ordering from Edge of Ember and I will definitely be purchasing from them again. I ordered the 2 initial gold necklace on Sunday and it was delivered this morning. I live in Ireland so it was super fast. My necklace, which is of my son’s initials is beautiful. Great quality and great delivery service. Highly recommend this Company.
I initially found EoE from a classic google search when trying to find an initial necklace to represent my daughter. Not only was the shipping swift and secure to the US (and no tariffs or tax!), the necklace was gorgeous and incredibly well-made. I started with the Solid Gold 14k initial necklace and have since purchased 18k pieces and have loved them all - the quality is very high, the prices are reasonable, and the most important part - the customer service is above and beyond. They're incredibly responsive, empathetic, and kind, and I've been very satisfied with all queries and responses. They have gone out of their way to ensure I'm satisfied.On top of that, it's a legitimate woman-owned company that uses sustainable materials and is near to my heart by being based in London. I genuinely could not ask for more.I feel valued as a customer and have had a lot of personal follow-ups, which I appreciate immensely. Thanks EoE!
First time ordering from Edge of Ember, took advantage of their 30% off Black Friday sale after eying up a necklace and a bracelet for a while. Pleasantly surprised at the quick delivery, lovely packaging and great quality jewellery! Really nice to see longer length necklaces on the website as sometimes this can be hard to find. Would definitely buy from EofE again!
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