So I ordered some earrings, I loved them but sadly lost one earring and two backs within a couple of days which made me question the quality as I've never lost earrings before or would expect this to happen. Obviously I was really disappointed with this as I'd lost a lot of money but put it down to experience. Then a few days later I received an email from the founder asking if I would give a review, so I emailed back with what had happened and to say that I really couldn't give a good review based on my experience. I then received an email from Customer Service saying they would try to resolve for me, this made me quite happy as I was not expecting a response. I then felt like my integrity was questioned they asked for a picture of the remaining earring which I sent, odd request I thought but I did so. They then came back saying they could only offer me store credit or more earrings but I had to send the remaining earring back. I didn't want anymore earrings due to the quality I had experienced and as I couldn't have a refund I'd have to opt for store credit. Again they came back saying they would only do this on receiving the one earring back. Again I feel they are questioning me, I have a professional job and it is not in my interest at all to be dishonest. All I did was give feedback on my order and I have been made to feel like a bad person. I have decided not to return the earring and just walk away and put this down to a really bad experience.
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