Another instalment on the continuing sage with Edisons/Baumr Ag. HOW MANY MORE REASONS DO YOU NEED TO UNDERSTAND THAT THIS BUSINESS DOESN'T CARE ABOUT YOU - THEY JUST WANT YOUR MONEY. I have been offered a refund of the purchase price only for the faulty mower (according to the representative - not a normal practice for them), but there has been no consideration for the ~$700 freight cost, replacement parts I needed to purchase to keep the machine operational, the cost of employing a contractor due to the machine not working with no-one to repair it, and no parts available. The refund was on a conditional basis that I remove the "unfavorable reviews" I have previously given. Trust Pilot states that all reviews are "honest", unpaid, or not coerced into being removed/modified. I now find out that I have been "Temporarily Blocked" on Trust Pilot since my refusal of the unacceptable offer of a refund of the purchase price, but I still need to pack and ship the machine for them. I'm now left out of pocket $000's of dollars, and they want me to spend more time and money to get a refund? I had approached them with a cost-effective solution of sending some small parts, and I would relinquish any further warranty as a compromise, but they have refused. Since refusing my offer, they again stated that this was their final offer.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers.
Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.See more
