We had to order some locks through the website. When I first spoke with Melhen ( I am not sure of his title with the company), we had a question as to which lock we would need for our order. He said he was not in the office and that he would give me a call back once he gets in. I didn't hold my breath as a lot of reps will say that but unless you're buying a lot of stuff, they will expect that you will call them back. Melhen did call back and was able to help me place my order over the phone and help me order the right items. We also placed a second order with E.D. Locks but ordered the wrong item. This was completely our fault. I emailed Melhen and he said that we could return it and that we would just have to pay for the shipping. We returned the item and the process was made very easy by Melhen. I would definitely recommend buying from E.D. Locks.
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E.D. Locks & Security LLC is a family owned company committed to offer the largest variety of Mechanical and Electronic Door Hardware and Security in the east cost area, at the price you can afford.
Our goal is to offer you the best experience getting the product you need. We accomplish this goal by offering a live customer service via Chat, Emails and Phone. In addition, we ship out 99% of our orders the same day!
We stock over 100,000 items, if you don`t see what you are looking for in our website, don`t worry, give us a call (347-868-9554) and we will be more than happy to search in our inventory and get what you need!See more
