Review Time
Had a deadlock fitted to the back door and hook lock fitted to the side door of my Transit van on site in February 2024. The fitters were on time very efficient and friendly. Roll on 10 months and the hook lock had an intermittent problem unlocking and locking. Rang Ed-lock and they said they would send someone out to me. As I was only 10mins from their headquarters I said I would come to them. They sorted out the problem straight away and made me a coffee while I waited. Would recommend Ed-lock 100%. Customer service second to none. Thank you.
Ordered several identical locks, there was no option or documentation on how they would be keyed. So I assumed they'd be keyed alike. Took 11 days to arrive during which there was no communication about the order status. When they arrived, the locks were all keyed differently. Contacted support to see what could be done and only got a terse response that they do not offer a keyed alike option. This company needs serious work on their communication at every point.
Great service, arranged date to get locks fitted to van with Terri over live chat, explained everything fully, very helpful. Then spoke to Joe to confirm engineer to confirm a time the night before, again, great service. Engineers turned up on time at 8am, locks done and fitted in an hour.Would highly recommend, customer service and workmanship first class.
I ordered 3 key's from them cut to fit locks I own. 1 key would not work at all, the other 2 had burrs from the cutting process that had to be cleaned up to even fit in the keyway. I would not order from again. I did try to contact them to work something out but never heard back.
I ordered a Hercular MT5 Double Cylinder Deadbolt. My order was processed, shipped and arrived sooner than expected. I called customer service to order additional products and their customer service phone support and email support was excellent. I am not sure why people are complaining. I would Recommend and purchase again. Thank You
Will not recomment to anyone!Shady company, will not take back the product if you write on the box is unheard of. Who care about box? Want to charge you for shipping it back to you after you ship to them for return.Very poor customer, the guy on the phone was very rude and the woman on the back was telling him what to say,,,
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E.D. Locks & Security LLC is a family owned company committed to offer the largest variety of Mechanical and Electronic Door Hardware and Security in the east cost area, at the price you can afford.
Our goal is to offer you the best experience getting the product you need. We accomplish this goal by offering a live customer service via Chat, Emails and Phone. In addition, we ship out 99% of our orders the same day!
We stock over 100,000 items, if you don`t see what you are looking for in our website, don`t worry, give us a call (347-868-9554) and we will be more than happy to search in our inventory and get what you need!See more
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