edreams.com

I paid an insurance flight to change my booking reservation for my return; but when I wanted to use

I paid an insurance flight to change my booking reservation for my return; but when I wanted to use it: the agent on the phone proposed me to paid firstly 1200€! (Just for the way back) it's was almost the total cost for a return flight(they call it for 2 ways:going to the destination and the return) so I said that I was disagree to paid this huge cost, because if I took the insurance; it's was not to paid the cost for a news flight, but top paid an extra cost for the changement of the flight. And after she told me that they will call me back. (I have to said that before eDreams call me the cost for the changement was announced only around 210€ in the mobile application !Before the agent call me back I checked on their application and a new flight cost for one way(just the return)costed 670 € with same companies and same airports with 1 stop. They call me back and proposed me 800€:I said that I was still disagree because the extra cost for the changement should be only 210€ and no a new flight. I added that I found a flight on their application for 670€so their proposition was ridiculous. (I've gone over a lot of the details of the conversation that showed me that the agent was incompetend to find good solution) so after 2 calls (and 1 h in total of the phone) they couldn't offer me better price than 800€ I said that :to let it down and that I will book my "new flight" for 670€ by myself and I believed that they will refund me later. But now they don't want to refund me because the airline company doesn't want to give them a refund:but it's normal the company has not any responsability here only eDreams and their agent have responsibility to didn't find good solution to change my plane. Just crazy their answers by email. I asked their "refund team"that they have to listen the conversation on phone with their agent to understand the situation. They told me that they will do that and Finally they decided to not refund me without anymore explanation...! I will post everyday now the same bad review every day until they will refund me totally! Unbelievable situation

Date of experience: Apr 10, 2026