I had booked and paid in full for a three-day stay through eDreams. However, on the day I was scheduled to check in, the accommodation provider informed me that they no longer work with eDreams and that their property was fully booked for that weekend. As a result, I was left without accommodation and had no choice but to secure another place at the last minute, which was significantly more expensive.
I contacted eDreams multiple times to report the issue. Each time I was told that my case was “under investigation,” but I have received no updates, no resolution, and no communication since. This lack of support has been extremely inconvenient and financially burdensome.
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