We’ve been loyal visitors to Ed’s Easy Diner in Southampton for years. Sadly, today’s visit was a complete letdown.Despite the restaurant being relatively quiet, our food took 45 minutes to arrive—and only after we asked where it was. We could see it sitting under the hot lights in the open kitchen, untouched.Not once were we asked if we wanted a refill on our bottomless drinks, even though the server passed our table multiple times.The appetisers arrived with the mains, making it impossible to share comfortably due to the lack of space. The seasoned fries were so heavily salted they were inedible, and the sharing nachos were cold. No substitute was offered, and no genuine apology was given.After we flagged the cold nachos, they were removed from our table and then left under the hot lights in the kitchen for over 20 minutes before being thrown away. This isn’t just poor service — it’s potentially a food safety concern.This experience was a far cry from the cheerful, attentive service we’ve come to expect. It’s disappointing to see such a decline in standards. Sadly, we won’t be returning.
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