Me and my wife was attending a gig at the birmingham arena, we arrived at 18:30, was not told of any delays or waiting time and was given a seat immediately,it was not super busy but being in birmingham normal business i suppose, we ordered 2 x burgers and onions rings nothing excentric or exhaustive, at 19:15 food still had not come, a couple behind us spoke up and said they needed to cancel food as they had to leave as they had waited for an hour, we then stated the same as gig was due to start at 19:30 and we was told to wait for the manager, we waited 5 minutes and then said look we need to pay for drinks and go as you cant enter gig after 19:30 and we needed to cancel food as no manager was coming, then this short lady with top knot i am guessing she sounded italian manager came over and said we will need to pay for drinks which we did (which was what i felt is disgusting since we had waited 50 minutes for a burger and chips not exactly rocket science), then two young ladies also said to manager we need to pay and go to which the manager said "just sit there and wait and il deal with you next" (rudely) they then said "we have been waiting for 65 minutes and we cant wait no more as the gig starts" to which the manager replied "well go then just go" (again rudely) now i did not reply to this my wife dealt with payment because i would of lost my head with the pure rudeness of the manager to a customer, this is the first and last time we will be using eds diner and for us to wait for a burger and chips 50 minutes i think is absolutely ridiculous, we get served for a sit down meal at any restaurant with higher levels of standard of food faster than this, to say this was a poor expirience is an understatementIf we was told upon arrival it would be as long as it was we would have left but due to food not being cooked and late arrival time into venue we had nothing to eat until 22:45 on way homeIn the current climate people are trying there hardest and i dont blame the staff but it was Disgusting service and totally unprofessional from the manager and handlingnof the whole situation, it was only last second we was given an apology and nobody kept us up to date and said sorry thing are running late, nothing, now working in a service where customer service is paramount to your business and it is all about the custlmer journey this is not good for your business and reputation
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