Disappointing Experience – Would Not Recommend this company I hired EDSS Ltd for a full home renovation including loft, kitchen extension, driveway, outbuilding, and garden. The original project timeline was 17–19 weeks but extended to over 16 months, with several key areas still incomplete or unsatisfactory.While there were some changes to scope and delays (e.g. tenant moving out late), the lack of project management and missed deadlines became a major issue. There was no clear schedule, and expensive materials like kitchens and bathrooms sat unused for months, impacting warranties.Throughout the process, I experienced repeated requests for payments at inappropriate times, and there were long absences without notice, which delayed progress further. On an occasion, a future EDSS client was brought to view my property without my permission.The quality of workmanship fell short in many areas. For example, drainage issues led to multiple visits from Thames Water, and I eventually had to hire another company at significant cost to correct problems with the pipework. The garden, driveway, and outbuilding were left unfinished, and poor sealing allowed rodents access to the property.Despite ongoing issues, I was pressured for further payment, even where work remained incomplete.The contract was cancelled because the owner tried to charge 1k for services without telling me the price first and wouldn't come back unless I paid 1k yet I was left without a basic functions such as drainage working adequately with toilet waste leaking into the garden, and there was ample time to remedy issues and he had access from Feb 2024 until June 2025. I've reported this company to Trading standards via citizens advice and have asked for compensation for costs which they have refused to pay, it cost me over 10k to fix all the isssues he left behind. I also have all the evidence of threatening emails and pictures of works not completed to standard and the missing materials and damage. It's also funny how the Director has dismissed all claims but I have emails and whatapp message where he accepts responsibility and am happy to send to Trust Pilot to verify.Unfortunately, my experience was stressful and costly. Based on this, I would not recommend EDSS Ltd for any renovation projects. If you look at the reviews on here there is a consistent pattern of behaviour and if you Google reviews of the company (which has been shut down) or mybuilder.com or the next-door website or the previous company (Sim Vik Ltd) associated with the Director you will not want to take the risk, there are so many horror stories. There are many of my neighbours he has caused so much stress too, honestly would avoid at all costs.If anyone ever wanted to get in contact via Trust Pilot I would happily share my details and would show 4/5 references where this company has caused significant stress and issues and all the horrible emails recieved, be warned, avoid at all costs.I've managed to now move on with my life and have peace from the EDSS nightmare, until today now that I have a leak in my new roof so now more things to fix.
Claim your business profile now and gain access to all features and respond to customer reviews.
