Overall this should be a five …. But for a few tiny niggles.
The sales process was fantastic, supportive, helpful and patient. Go what we wanted but also suggested a few options that made for a much better outcome.
My concern, and it purely personal, is the comms between acceptance of the order, through the G99 process upto booking the installation could be more proactive. Even a regular email to say we are still working on getting everything order3:z
Scaffolding company was fantastic. And the installation team was beyond brilliant. Absolutely amazing group of guys!!
Most of the kit turned up in time - but due to a problem on the paperwork the wrong tile brackets where sent and they had to 4 hours for the replacement to turn up. Then there was a misunderstanding at their end on where the battery was going. It was VERY clear on the paperwork and survey. To the wrong cabling was sent out, installation team had to go and pick up from a local supplier ….
Overall - the installation was fantastic, everything explained, ridiculously tidy and polite. Can’t fault them at all.
So it’s a 4 …so close to a 5. We will be ordering an expansion battery and an ASHP and we will be going back to Effective for quotes
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All of our energy goes into helping homeowners use less, lose less and pay less for theirs.
We make those small, sustainable first steps easy – and bigger leaps just as effortless – whether you are looking for a more energy efficient boiler or a renewable source of power for your home.
We work around the property itself and the people who live in it – to add value to your home, help you save money and reduce your carbon footprint.
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We work with high quality manufacturers and talented experts – in renewable and alternative energy, heating and insulation – so that our customers effectively benefit from modern solutions, the latest carbon-friendly thinking and excellent returns on any investment in their home’s energy or heating system.
All backed up by our effective customer promises:
• The right solution for you, your home and aspirations
• The right products for your property and lifestyle
• The best value – at a fair and competitive price
• A hassle-free installation to manufacturer-approved quality
• A sustainable source of heat, insulation, power or renewable energySee more
