I've used this service for years, but after my latest experience, I will never use them again. I placed an order for flowers to be delivered to a friend, but the package was marked as 'refused by the recipient.' My friend was not home, so that was impossible. To make matters worse, the courier marked the package as damaged, meaning the flowers were not delivered in usable condition. When I contacted customer support, their responses were frustratingly unhelpful and dismissive. They insisted the item was refused, despite my explanation, and refused to refund or replace it. Instead of assisting, they told me to contact the courier myself, which was unacceptable. I'm extremely disappointed and will not be using this service again.
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