I’m sharing my deep dissatisfaction with the claim handling process. I submitted a surrender request along with all necessary documents, yet after more than three weeks, the funds have still not been transferred to my account. Despite numerous follow-ups, all I’ve received are vague apologies and requests for “patience,” with no clear explanation or timeline. This delay is not just inconvenient — it’s concerning. If this is how they operate while I’m actively pursuing my request, I can only imagine the issues my family would face in a more critical situation. This experience has seriously shaken my trust in their reliability and responsiveness. Customers deserve better — timely action, transparency, and accountability. Unfortunately, they have failed on all fronts.
Claim your business profile now and gain access to all features and respond to customer reviews.
