eggbackhome.com

Awful customer service

I understand that it is a handmade unique piece. All good. But if you can NOT read the writing ‘CAT MOM’ because the writing colour (brown) is exactly the same as the background of the mug colour (brown), then you cannot argue that it is a ‘handmade unique piece’ and all mugs look different. The basic idea of the labelled mug with ‘CAT MOM’ is thus lost. To all people who are considering buying the mug with the inscription: DON'T DO IT! You can't read it! And to make something else clear: You have NOT replied to my mail history! Claiming untruths is not cool! :-) And I don't see the point of sending the cups to Portugal at MY expense. The pictures on your website are misleading! I would never have bought the cups if I had known that you could NOT read the labelling. So why do you advertise with perfect pictures? ***I recently ordered two mugs at eggbackhome. They quickly arrived though it turned out that they don’t look like the pictures on the website at all. The engraving is not visible (dark font on dark background) and the whole idea and uniqueness of the item is not given anymore.I contacted customer service about that issue, further stating that I’m still interested though would prefer a product that looks at least a little bit like the one on the website.Customer service only offered a refund once I ship them back to Portugal at own cost (= 30% of the product cost) although it is very obvious that the products we received should have never been sold in the first place. Further inquiries with customer service were not answered. Incredibly bad customer service - do not recommend ordering here again.

Date of experience: Feb 21, 2025