I had a disappointing experience on an international flight. Baggage handling and boarding were entirely chaotic, lacking any proper queue management. The flight was delayed for around an hour while passengers were already seated, with no clear explanation or adequate apology provided. The aircraft was unclean and poorly maintained, which is unacceptable for an international journey. Overall, this experience falls short of the official ratings advertised by the airline. Major improvements are necessary in service quality, cleanliness, and passenger management.
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