eharmony.co.uk

The reviews given when doing a google search hit the nail on the head: e.g. "User Complaints

The reviews given when doing a google search hit the nail on the head:

e.g.

"User Complaints

Pricing and Subscriptions: A primary complaint is the high cost and non-transparent pricing structure, with many users feeling the service is a "rip-off".
Auto-Renewal & Cancellation: Numerous users report significant issues with unexpected auto-renewals and a deliberately difficult, misleading cancellation process. This has led to ACCC legal action in Australia over alleged misleading practices.
Limited Matches: Many users, especially those in less populated regions or specific demographics, report very few local matches, finding most potential partners are hundreds of miles away.
Customer Service: Users frequently complain about the lack of accessible, live customer support, often only receiving automated or generic bot responses."

In my opinion they could do a lot better.

Dating sites are often poor, and this business of making it difficult to prevent further premiums being taken from your bank account is rife.

On this occasion (the last time I used the service was years ago), there was a disjoint between the use of a laptop along with cross access via phone platforms. Previously set preferences on my profile were either lost, altered, updated erroniously, or maybe just saved as randomly as the customer services replies were chosen.

"Bad Bad Bad" all round, but that extra gift of a 2nd star is earned by eharmoney, as their platform isn't much better than all the others I have read up, on or used briefly.

We really deserve better.

Date of experience: Jan 13, 2026