Bottom line up front, POOR QUALITY AND POOR WARRANTY SERVICE. I had to spend my time and over $200.00 out of pocket to fix a problem their QUALITY ASSURANCE should have caught before it left the factory and thier WARRANTY REPAIR SHOP should have found when I sent it back to them. In March of 2023, I purchased an Envi 110v wall mounted heater to replace another Envi heater that was starting to fail after years of use. In October of 2024, I finally got around to installing the new heater, but it did not function properly (IntermittentOperation). I didn't have time to mess with it, so I used a small space heater to get by. Luckily, the 2024 winter was not particularly hard. As winter started to set in this year, I resolved to get the issue addressed. I contacted customer service at eheat, and they were very helpful in assigning an RMA number for warranty work. I spent the money to send it back to eheat, and within a couple of days I was notified they were sending the unit back to me. I called to find out what they had found, and they told me the unit worked fine for them, but they replaced a part that could be the cause of the problem. When I received the heater, I immediately reinstalled it and it had the exact same issue. I called an electrician and when he came out, he found an internal connection on the heater was loose. He tightened that one and checked all the other internal connections, and the unit started working properly.
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eheat, Inc. is the trusted online source for the innovative, American Owned and Built, Envi wall-mounted, electric panel heater.
