My experience with Eightcap has been extremely disappointing.
I have been dealing with an unresolved issue for more than four months regarding my trading accounts. Despite completing all KYC verification requirements, including submitting my Proof of Address and other documents, my trading profits have still been withheld.
When I contacted support, they initially told me the issue was related to address verification. However, my documents had already been submitted and accepted. Later I received an email saying their decision was “final”, but they did not provide any proper explanation for withholding my funds.
Now the situation is even worse because I am unable to access my client portal, and it shows an “Unauthorized” error, which means my account access appears to have been blocked.
I have been following up with their support team continuously for several months but still have not received a clear or fair resolution.
This lack of transparency and communication is very concerning. I hope Eightcap resolves this issue and returns my withheld funds as soon as possible.
Until then, traders should be very cautious when dealing with this broker.
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Eightcap is an award-winning regulated broker which specialises in providing online Forex and CFD trading solutions to clients worldwide via the popular MetaTrader and TradingView platforms.
