Review Time
I had a very disappointing experience.
When a client makes profit, they find ways to avoid paying. They deduct amounts, apply unclear clauses, and then simply say, “This is our final decision.”
They provide timelines for document submission, but during that period they do not respond properly. Later, they claim that documents were not submitted within the timeline and use that as justification to close the account.
In my case, my account was closed and profits were removed without proper clarification. Instead of giving clear written explanations or specific reasons, they repeatedly stated that the decision was final and refused further correspondence.
This creates serious concerns about transparency and fairness.
I strongly advise traders to carefully read all terms and be cautious. Make sure you keep every communication record.
Very disappointed with how this was handled.
I wanted to leave a quick review to personally thank Vencislav from the support team. We spoke yesterday and today regarding a deposit issue I was having, and he was honestly amazing. He was extremely patient, explained everything clearly, and didn't give up until the problem was fully resolved. It’s rare to find such professional and friendly customer service these days. Thank you so much for the help, Vencislav!
I had a highly disappointing and stressful encounter with this broker. I requested a £200 withdrawal, but only £4 appeared in my account. After pursuing this for days, I received documentation indicating that the remaining £200 was refunded to an entirely different cardholder, someone I do not know. The card details and account holder's name were not mine.
Despite providing clear evidence, the process has been painfully slow, confusing, and stressful. I had to constantly reach out to support, compile screenshots, and escalate the matter myself. This raises serious concerns about fund safety, internal controls, and compliance.
As a client, I expect my funds to be managed correctly and securely. Transferring client money to a third party is unacceptable. At the time of writing this review, the issue remains unresolved.
I strongly recommend others to exercise caution before depositing money with this broker.
This experience has severely eroded my trust in this broker.
There are hidden fees that are not clearly disclosed. While they assert zero fees for bank withdrawals, this may be technically true. However, the intermediary banks they work with charge a fee that isn't mentioned, complicating the anticipation of potential costs.
There are hidden fees that lack transparency. They claim to have zero fees for bank withdrawals, which may technically be accurate. However, the intermediary banks involved charge a fee that isn't disclosed, making it impossible to predict what you might face.
I strongly advise against using this broker. They engage in numerous tactics and request documents previously submitted when it comes to withdrawals. Although I was informed my account was approved and ready for trading, I encountered significant frustration during the withdrawal process. Despite having provided my bank statement earlier, they insisted on it again, and even after resubmission, there was no progress. It has been three days with no response.
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Eightcap is an award-winning regulated broker which specialises in providing online Forex and CFD trading solutions to clients worldwide via the popular MetaTrader and TradingView platforms.
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