Had a problem with the self propelling mechanism on my petrol mower.Having had SP mowers like this for 30 years and being familiar with the way they work, I’m sure it was not a problem with product quality, just a bit of really bad luck with a clump of grass/debris getting jammed in the wrong place at the wrong time.The warranty process was a simple case of filling in a on-line claim form and within a few hours of pressing send, Einhell was in touch to arrange collection of the faulty item.I happened to be passing their centre on the Wirral on my way to the beach with the dog, so I dropped it off. By the next morning, I had a report by email, describing the issue which was unfortunately irreparable and (because a like-for-like mower was no longer available) offering me an equivalent replacement, including the specification in an attachment, for my approval.The interaction with all the Einhell staff, by email, on the phone, and in person when I dropped it off, was a delight from start to finish, and would highly recommend their product and their customer service as a result.
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Einhell was founded in Landau/Isar in Germany in 1964 and is one of the world’s leading suppliers of handheld power tools, stationary and garden tools. Einhell is dedicated to product quality and to developing exclusive, innovative, modern designs that meet or exceed the expectation of the DIY enthusiast and trade professional. Einhell UK was established in 1999 and covers the United Kingdom and Republic of Ireland markets.
Please Note:
Dear Valued Customer,
We are currently receiving a high volume of customer inquiries. We understand we have abnormally long wait times on our phones & via email. Every inquiry will receive a response & we appreciate your patience & understanding as we work through this difficult period with our customers.
What you can do:
Kindly email info@einhell.co.uk & our Customer Service advisors will be in touch with you within 2 business working days (or earlier).
If you have already attempted to contact us via Facebook/Twitter/Trustpilot & need urgent assistance, please send us an e-mail directly to info@einhell.co.uk
Kindest Regards
Einhell UK See more
