I bought a grinder (brand new) and when I opened the box it was evident that a small part was missing. After a couple of emails the part was in the post. It took Royal Mail 3 days to deliver, but the process was really easy and very professional. I wouldn't hesitate to recommend Einhell to anyone with this sort of a coup and customer service.
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Einhell was founded in Landau/Isar in Germany in 1964 and is one of the world’s leading suppliers of handheld power tools, stationary and garden tools. Einhell is dedicated to product quality and to developing exclusive, innovative, modern designs that meet or exceed the expectation of the DIY enthusiast and trade professional. Einhell UK was established in 1999 and covers the United Kingdom and Republic of Ireland markets.
Please Note:
Dear Valued Customer,
We are currently receiving a high volume of customer inquiries. We understand we have abnormally long wait times on our phones & via email. Every inquiry will receive a response & we appreciate your patience & understanding as we work through this difficult period with our customers.
What you can do:
Kindly email info@einhell.co.uk & our Customer Service advisors will be in touch with you within 2 business working days (or earlier).
If you have already attempted to contact us via Facebook/Twitter/Trustpilot & need urgent assistance, please send us an e-mail directly to info@einhell.co.uk
Kindest Regards
Einhell UK See more
