As someone with autism and ADHD, I had asked the company to send me text notifications for my bill due dates. Initially, this worked well, but then I received a text saying my payment was overdue. I visited my local store, paid my bill, and mentioned that I hadn't been receiving text notifications. They advised me to contact customer service. When I called, I was informed that they don't send text alerts for bills due, only emails. It's absurd that they can text me about an overdue payment but not about an upcoming due date, leading to late payment fees. I usually get just 1 or 2 texts daily but receive countless emails, making texts far more convenient. This experience happened months ago, so I haven’t updated the date. Additionally, I received a call from a representative offering an upgrade with Samsung earbuds included, but when the phone arrived, the earbuds were missing. The staff at my local store informed me that the offer had expired before the call.
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