Review Time
As someone with autism and ADHD, I had asked the company to send me text notifications for my bill due dates. Initially, this worked well, but then I received a text saying my payment was overdue. I visited my local store, paid my bill, and mentioned that I hadn't been receiving text notifications. They advised me to contact customer service. When I called, I was informed that they don't send text alerts for bills due, only emails. It's absurd that they can text me about an overdue payment but not about an upcoming due date, leading to late payment fees. I usually get just 1 or 2 texts daily but receive countless emails, making texts far more convenient. This experience happened months ago, so I haven’t updated the date. Additionally, I received a call from a representative offering an upgrade with Samsung earbuds included, but when the phone arrived, the earbuds were missing. The staff at my local store informed me that the offer had expired before the call.
This broadband service is truly terrible; every month or two, I find myself having to contact them for repairs, as the connection keeps failing. Additionally, their advertised speeds are completely misleading. I signed up for a fiber contract (1 Gbit), but a month later, I was informed that I couldn't receive that speed, despite being assured otherwise when signing up. I ended up with 100 Mbit while still paying the same rate as for 1 Gbit. Since then, it's been nothing but problems, with daily connection drops. I've lost more money over the past few months due to their unreliable service than I spend on broadband in an entire year. It's unacceptable.
The most disappointing broadband service! I switched providers three weeks ago, and since then, there have been ongoing issues with setting up my broadband. A technician visited, and it worked for just eight hours before going offline again. The technical support is frustratingly unhelpful; they keep suggesting to restart the router without providing any real assistance.
I've been with this mobile network for two years, and it's been fantastic. Recently, I moved to a new apartment and ordered broadband. They arranged for an urgent installation, and the engineer did an excellent job both inside and outside the apartment. I'm currently on a 500 Mbps plan, and it’s delivering around 475 Mbps in my two-bedroom space. So far, so good, but I’ll see how it performs over time. I’m sharing this just one day after getting connected.
Absolutely the worst broadband provider! I switched to a new service three weeks ago, and since then, I've faced ongoing issues with setting up my connection. A technician visited, and the broadband worked for just eight hours before going down again. The technical support is lacking; they repeatedly suggest restarting the router without offering any real solutions or assistance.
I visited the store on Monday to report a fault, and the next morning, a technician came to my home. He went above and beyond, ensuring the problem was resolved. He returned the following morning with a hoist to install a new cable. He was back before nine and completed the work efficiently. His professionalism was greatly appreciated.
I visited the store on Monday to report a fault, and the next morning, a technician came to my house. He went above and beyond to resolve the issue, insisting on returning the following morning with equipment to install a new cable. He was back before nine today, replaced the cable, relocated the modem, and finished by 10:30. He was incredibly nice and professional.
This has been the most frustrating service experience I've ever encountered. I've been waiting since November for my Wi-Fi installation, and it's been a series of blunders from beginning to end. Their team couldn't even update my contact number, causing me to miss my installation appointment. After trying to rectify the issue, I was given another appointment, only to discover my number was still incorrect. Now, the next available appointment is weeks away. This level of incompetence is unacceptable.
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