WA Residents Beware: Support admits shipping flaws but refuses refundsI placed an order on Jan 5th and paid for 5-day shipping. My shipping label was created on Jan 6th. It is now Jan 19th and my package is currently sitting in Alaska.When I contacted support, agent "Karla" admitted in writing that she "sees this happen" with other Washington orders. Despite knowing their shipping method fails for this region, they still charge for 5-day delivery and refuse to issue a refund. They are knowingly selling a service they cannot fulfill and holding customer money hostage. I have filed a complaint with the BBB and am disputing the $31.26 charge with my bank.Because of their shipping failure and refusal to refund, I had to spend an additional $45 at a local shop just to get the products I originally ordered on Jan 5th. This company's negligence has now cost me double my original budget.
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