Review Time
Placed an order on ejuiceconnect.com and the tracking read that it never left Florida (which is where they are located). I tried multiple times to contact them and never heard anything back and I could never get anyone on the phone either. I have had to dispute the $82 charge with my bank and filed a missing package claim with USPS, but I am possibly out a good chunk of money. Even if I have to spend a few extra dollars per bottle, I will be going back to the other online store that I have been using for around 9 years.
Edit: After posting this review I did finally hear back from someone. I was told by Karla (who was very nice, to note) that if I do not receive the package by the 27th (giving 14 business days after the projected delivery date of the 6th) then I would receive a refund. Good and bad because I ended up having to order from a different site, so I will still be out around $110 even if it does arrive, but I know that I will not have any delivery issues with the site/company that I have been using. Definitely a bummer as their prices are very good (about $3-4 less per bottle). Note: The other site uses UPS and not USPS. Not sure if that matters, but I just wanted to mention it.
Placed an order on ejuiceconnect.com and the tracking read that it never left Florida (which is where they are located). I tried multiple times to contact them and never heard anything back and I could never get anyone on the phone either. I have had to dispute the $82 charge with my bank and filed a missing package claim with USPS, but I am possibly out a good chunk of money. Even if I have to spend a few extra dollars per bottle, I will be going back to the other online store that I have been using for around 9 years. Edit: After posting this review I did finally hear back from someone. I was told by Karla (who was very nice, to note) that if I do not receive the package by the 27th (giving 14 business days after the projected delivery date of the 6th) then I would receive a refund. Good and bad because I ended up having to order from a different site, so I will still be out around $110 even if it does arrive, but I know that I will not have any delivery issues with the site/company that I have been using. Definitely a bummer as their prices are very good (about $3-4 less per bottle). Note: The other site uses UPS and not USPS. Not sure if that matters, but I just wanted to mention it.
WA Residents Beware: Support admits shipping flaws but refuses refundsI placed an order on Jan 5th and paid for 5-day shipping. My shipping label was created on Jan 6th. It is now Jan 19th and my package is currently sitting in Alaska.When I contacted support, agent "Karla" admitted in writing that she "sees this happen" with other Washington orders. Despite knowing their shipping method fails for this region, they still charge for 5-day delivery and refuse to issue a refund. They are knowingly selling a service they cannot fulfill and holding customer money hostage. I have filed a complaint with the BBB and am disputing the $31.26 charge with my bank.Because of their shipping failure and refusal to refund, I had to spend an additional $45 at a local shop just to get the products I originally ordered on Jan 5th. This company's negligence has now cost me double my original budget.
Not sure why they come up as “Volusion” on here as it does them a dis service as it confuses people but I will say this. E juice connect is by far not even close the best vape retailer on the internet hands down. The selection, pricing , speed of delivery and response time to customer service emails is unmatched . I have probably placed over 30 orders with them in the last year and everyone has been flawless. I think in the last year I have only ordered from one other company once because of the one thing I wanted, they didn’t have in stock and I was in a pinch to get new pods. Just goes to show how low their pricing truly is when you go to your local vape shop and you find yourself paying 3X more than they charge. I will only ever shop at ejuice connect in the future.
This place has the best customer service I have ever experienced with any ejuice company, and I have shopped with so many over my 15 years of switching off cigs. They also have some of the lowest prices out of anyone out there. They were out of a juice I ordered and they went above and beyond to help me get another juice in place of it. They won me over that day, I had been using them for awhile before this and never needed customer service but when I did they were so awesome!
Returning customer for years now. I have made a dozen or so purchases (bulk juice mostly) and they have 100% accuracy with every order. I love that I can get my juice for under a third of the price that I can from local stores. I have also bought mods and coils from them at a better price than I can find anywhere. Everything is 100% legit. I also LOVE the coupon codes. Even 10% off of my purchases always makes me feel like I'm getting a couple 100ml bottles for free.
Returning customer for years now. I have made a dozen or so purchases (bulk juice mostly) and they have 100% accuracy with every order. I love that I can get my juice for under a third of the price that I can from local stores. I have also bought mods and coils from them at a better price than I can find anywhere. Everything is 100% legit. I also LOVE the coupon codes. Even 10% off of my purchases always makes me feel like I'm getting a couple 100ml bottles for free.
Simple task of sending the package to the right address proved to difficult. Sure, I got my refund, but not after making me wait a week. Low prices, that's about it. I'll pay a bit more for peace if mind and actually receive the product I ordered. They could care less, lost a customer
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