They don't answer your questions, they send a robotic response with a personally named AI bought that doesn't answer your question at all and doesn't even relate to it. If you then get pissed off about that and ask for a refund they send you a refund email but you don't get the refund. I cooled off later on and made another order and tried to email the person and say look I'm sorry please don't cancel this one. I was unsure of what I ordered the first time and that's why I wanted an explanation but this time I know what I'm getting so please let this one go through and they canceled it after they gave me a shipping notification again. That's two orders with two different shipping and refund notifications, but no refund. I reported them to the FTC and going to have to open a case with my bank I guess
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