Review Time
They don't answer your questions, they send a robotic response with a personally named AI bought that doesn't answer your question at all and doesn't even relate to it. If you then get pissed off about that and ask for a refund they send you a refund email but you don't get the refund. I cooled off later on and made another order and tried to email the person and say look I'm sorry please don't cancel this one. I was unsure of what I ordered the first time and that's why I wanted an explanation but this time I know what I'm getting so please let this one go through and they canceled it after they gave me a shipping notification again. That's two orders with two different shipping and refund notifications, but no refund. I reported them to the FTC and going to have to open a case with my bank I guess
I ordered 2 vapes, one came damaged.I wrote support with my order number - and their response was that it was a manufacturer issue. And requested to share additional videos and sku number of the damaged item in order for Ejjuice store to be able to submit a claim to them (not for my damaged items - for their own claim), within 14 days.As someone who works in crm- personally my response to them is to say that their response does not address any of the order damage issues shared for the client but only cared about their own company claim.Their customer service rep took personal offense to the above and responded with passive aggressive sarcastic jabs stating “wow, what’s up with all the negativity? Is this how you treat everyone?” - that neither solved the issue nor is it reflective of the feedback given.Either they’re hiring illiterates or young children - but wow it’s the worst vape company I’ve ever ordered from.Additional note- I have ordered the brand of vapes from other vape stores - this is the first time it’s damaged to that level. It seems ej juice store did not pack it in alignment with the distance of delivery, despite the higher shipping price.And instead of taking customer concerns in to feedback- they berate their clients instead.
I've been with them for about 2 years now and had to write a review. I have tried many other companies, but this company is the ACE in the hole! You will never find another company like this! I promise you. They have the best pricing on the internet, and you will never find a faster shipping service. And....the ease of ordering every time is just exceptional!!! None of the pain in the you know what every time you order your vapes.Just a class act place!!! Thank You everyone at Ejuice Store for exceptional service and value!I will never go anywhere else!!
I got what I ordered within a week and ships fast! They have a huge selection of juices that my local vape shops tend to price $10-$12 more than online vape stores. This site also doesn’t charge a crazy amount tax. I only paid $10 for shipping and that’s it. Highly recommend this store and will be buying more again sometime in the future! Thank you, ejuicestore.com
First time shopping here, and I’m really impressed with their service! I got a response to all my questions in under an hour, which was awesome. Plus, my order arrived in just 5 days, even though they said it could take up to 10. I’ll definitely be back for more shopping!
Ordered some juice in Jan 2025, upon receiving one bottle had an expiration date stamped 11/22/2024 and sent a message as sometimes things are overlooked. I received a response stating the date was for the manufacturer to be in compliance with the FDA and NOT an Expiration date..so I wanted another opinion and directly messaged 7Daze who told me straight up it was indeed the Expiration date, the other 100ml just expired this month. After seeing more complaints about expired juice, this company just discounts the juice and will advise you that it is not expired. Save your money and stay away from Royce and Patrick. They wanted me to return the bottles, but I know they will just resell it so instead I got with my local post office who assisted and took care of the shipping for me to send the package away…this company does more damage to the vape community and they need to be exposed
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