I ordered 2 vapes, one came damaged.I wrote support with my order number - and their response was that it was a manufacturer issue. And requested to share additional videos and sku number of the damaged item in order for Ejjuice store to be able to submit a claim to them (not for my damaged items - for their own claim), within 14 days.As someone who works in crm- personally my response to them is to say that their response does not address any of the order damage issues shared for the client but only cared about their own company claim.Their customer service rep took personal offense to the above and responded with passive aggressive sarcastic jabs stating “wow, what’s up with all the negativity? Is this how you treat everyone?” - that neither solved the issue nor is it reflective of the feedback given.Either they’re hiring illiterates or young children - but wow it’s the worst vape company I’ve ever ordered from.Additional note- I have ordered the brand of vapes from other vape stores - this is the first time it’s damaged to that level. It seems ej juice store did not pack it in alignment with the distance of delivery, despite the higher shipping price.And instead of taking customer concerns in to feedback- they berate their clients instead.
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