This company claims to enhance its clients' reputations, yet it has a terrible reputation for managing its own customer relationships. Our experience has been very disappointing, prompting us to voice our frustrations publicly. We faced numerous issues that have greatly diminished our trust in their services. The automatic renewal of the service without prior notice felt misleading and lacked transparency. We found ourselves renewed without any warning, which was incredibly frustrating. Our attempts to reach out to the support team went largely unanswered. After November, communication from their representatives ceased entirely, which is unacceptable and shows a lack of respect for customers. To worsen matters, we were informed of a price increase from €89.00 to €93.45 per month starting in February 2024, again without prior notice. This change violated legal terms and added to our dissatisfaction. Furthermore, they involved a debt collection agency over unpaid invoices, despite our unresolved complaints. This aggressive behavior only tarnishes their already poor reputation. Given these experiences, we are very dissatisfied with the service and customer management provided. We are exploring all options to safeguard our interests.
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