I paid $170 for a set of two travel compression bags with a pump & took one of the bags for a domestic trip test drive prior to a two wk trip to Europe. I’m so glad I did. The bag would not retain the vacuum seal. It was fine when I packed it but had reinflated when I opened my suitcase in my hotel several hours later. No worries, things happen, maybe it was just defective. I read the return policy and it seemed reasonable so I immediately emailed customer service. They replied promptly and said that since I was reporting a defect, they would escalate to the “specialist team”.
The only thing “Sol” from the ‘specialist team’ was there to do is attempt to gaslight me into believing I don’t know how to fully zip up a zipper to create a seal. Sir, I have dual master degrees - I understand how a vacuum works. First it was “sure, we’ll give you a refund, but first let me help you troubleshoot”. There isn’t anything to troubleshoot - the bag is defective. Then it was “we’ll TOTALLY send you a refund and you don’t even have to return the defective items, but please just send us a quick picture of the issue for our team.” Frustrating but whatever, so I used a clock & a series of time stamped pics AND video to show how the bag slowly deflated over the course of a day. I clearly showed the fully engaged zipper but the reply - AGAIN - was “oh, the zipper isn’t all the way shut.” Friend, it doesn’t get more shut than that, as the pictures CLEARLY show. It’s like they wanted me to keep pulling on the zipper until the bag ripped so they could then say the bag was damaged due to my own fault, sorry, no refund for you! So then Sol moved on to tactic #2 “Why don’t you keep the bags, since they are totally not defective, and we’ll just give you a 35% refund?” Wait. What happened to send us a picture & we’ll refund it in full? More importantly, let’s say for the sake of argument that I just wanted to return non-defective bags. There is NOTHING in their “100 day risk free!” return policy to indicate returns for non-defective items are refunded at anything less than the full price less a nominal shipping fee. So 35%? Where did THAT come from? Such. A. Scam. I told them I was happy to return everything or nothing, that was up to them, but I wasn’t settling for anything less than a full refund for my DEFECTIVE PRODUCT since that’s what was initially offered for a DEFECTIVE PRODUCT. I did EVERYTHING Sol ASKED - multiple pictures, multiple videos. Not only is Sol STILL refusing to acknowledge the truth clearly shown through video evidence, he is now trying to con me into accepting something less than what their own return policy states!
I am still fighting with this guy and it’s becoming clear that he thinks he can wear me down. That’s not happening. it’s looking like the next step will be to dispute the charge with VISA, which should go in my favor given the objective evidence. Based on what I assume are legit reviews on this site, defects in the bags are a one off but heaven help you if you DO get a defective bag like I did or have any sort of issue with your order. The approach this company takes to “customer service’ is abysmal.
And FYI - check Amazon for similar products that do a much better job for half the price, with truly hassle free returns if you aren’t satisfied. I bought a highly rated set for less than $40 that has gone nearly a week now with no loss of compression whatsoever
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Ekster®, the world’s largest smart wallet brand, aims to provide innovative solutions for organized access. With a collection of smart products designed for an efficient and secure everyday carry, we strive to safeguard your daily accessories in the most stylish manner.
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