I ordered the wallet, money clip, and Android Finder Card. Instead, I was sent an Apple Finder Card—twice. On the third attempt I finally received an Android version, but it did not work.
I reported the issue, but it remains unresolved. One support response even stated that submitting more than one complaint pushes the case to the bottom of the queue.
The wallet is also unusable—my cards slide out—and the money clip makes it bulky and impractical.
It has now been over a month, and the service has been extremely poor. The replies appear AI‑generated and not focused on resolving the problem. At this point, it seems I may lose the $130 spent on a wallet that doesn’t work.
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Ekster®, the world’s largest smart wallet brand, aims to provide innovative solutions for organized access. With a collection of smart products designed for an efficient and secure everyday carry, we strive to safeguard your daily accessories in the most stylish manner.
www.ekster.com
