Do not shop at Elagia. I received a dress that arrived with a large stain on the back and the hem completely unraveling (I have photos of the damage).
I contacted their support (Angelica) within 3 hours of delivery. Despite their official website policy stating that "defective products or items damaged in transit" are entitled to a FULL REFUND to the original payment method, they are refusing to honor it. They are trying to force an "unboxing video" requirement that their own policy states is optional.
They are now offering only a "partial refund" or replacement for an item they clearly failed to quality-control. This is a deceptive business practice. I have filed a dispute with my bank, a report with the FTC, and a complaint with the Colorado Attorney General. Avoid this company at all costs—the quality is poor and the customer service is dishonest.
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ELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.
