Review Time
Do not shop at Elagia. I received a dress that arrived with a large stain on the back and the hem completely unraveling (I have photos of the damage).
I contacted their support (Angelica) within 3 hours of delivery. Despite their official website policy stating that "defective products or items damaged in transit" are entitled to a FULL REFUND to the original payment method, they are refusing to honor it. They are trying to force an "unboxing video" requirement that their own policy states is optional.
They are now offering only a "partial refund" or replacement for an item they clearly failed to quality-control. This is a deceptive business practice. I have filed a dispute with my bank, a report with the FTC, and a complaint with the Colorado Attorney General. Avoid this company at all costs—the quality is poor and the customer service is dishonest.
The company takes your money and never ships your item. I’m guessing they are hoping you never ask about it. I ordered an item back in June and here we are on October without the item ordered. Their prices are insane and I would not recommend anyone to shop there because they scam people.
The most terrible experience i ever had here in the United States. This is scamming Ukrainian company that pretends being a wolrdwide company. I order a dress of a medium size to attend the wedding that is where my NEGATIVE experience started. I have been waiting for ever to get the package, when i got it the dress was such a poor quality the fabrics , looks desing was not what they advertised. THE CUSTOMER SERVICES IS ALSO HORRIBLE. the lady with a thick accent would not help me to get my money back ($135) on my credit card nut offered me a store credit. I don't want to deal with them at all why would i need a store credit then? SHe also asked me very personal questions in return my money back to the credit card. LADIES, don't by anything from them , THEY ARE SCAMMERS.
My package arrived exactly on the date you mentioned. The packaging was beautiful, and there was no damage at all, neither to the package nor the dress. I tried it on and absolutely loved it—it’s stunning! I truly felt like a princess. The fabric and fit are perfect.
BUYER BEWARE. This company is a total rip off. first, everything I have ordered their sizes have been off (which I never a problem with), second you can't return for a "refund," only for a gift card that can be used ONE TIME which means you can't return what you bought a second time. I always order my stuff online and have never had such issues. it's definitely not a company located in the US, and their customer service sucks. Everything I have ordered has been lower quality material as well. the fit is just weird. I think their clothes are made for thin people with zero curves, and I am 5'6" and weigh 135, so I'm not super curvy but not super thin. I'm a normal sized woman.
I usually don't write bad reviews. But here I do want to warn that if you buy in the EU it is your right to have a refund! First they said only store credit, after my pointing out it is a EU law, they tried to twist it, than I said EU law does not work that way, then they went to their manager. The manager said I only get the refund without return of shipping costs (also not in coherence with EU law) and also would need to cover costs back. Costs were same as my express costs, while it also not was express with 1.5 weeks.....so I decided to keep the skirt that does not fit, as shipping was the same price as the skirt. I will definetely not buy here again as they discourage EU law in every way
I received a really poor qulity itme from this company and it was damaged. I returned it and it has been two months. They have refused to give me a refund. They say it is the shippers fault and the shipper sent it back to them. I have never delt with a compnay who provides such poor quality clothing and then refuses to issue a refund.
Claim your business profile now and gain access to all features and respond to customer reviews.
ELAGIA is an online fashion destination that specializing in original collections of women's clothing with a trendy twist. Our mission is to empower women to build a versatile wardrobe with pieces that can be mixed and matched to create a unique and stylish look every time.
pastelloves.com
dmuse.co.uk
wolfbluestore.com
te-chuchoter.fr
joybuy.com
softsfeel.co
martexplore.com
www.dicksbymail.com
www.pacificbaywatch.com
crocsaustralia.com.au
