I have traveled with this airline many times because they offer guaranteed flights to and from Israel. That’s the only reason I kept using them, but my last experience was one of the worst.Overall, the service is poor, the food is bad, and they have very strict rules for passengers before boarding (even for Israelis themselves). They have even broken items I purchased on other trips during security checks.On my last trip to Barcelona, I couldn't take my return flight due to a medical emergency that required me to stay in the country. I changed the flight date and upgraded my fare to FLEX, as I was told I could cancel for free next time.Due to my situation, I needed to change the date again, but they told me I had to pay for the change as if I didn't have the FLEX plan, and they refused to let me cancel the trip.In conclusion: If you can avoid it, do so. The tickets are expensive compared to other airlines that offer ten times better service.
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