Review Time
I'm simply trying to book a flight. El Al website is horrible. Nothing works. So, I tried calling them. You push buttons, nothing connects. This company is going under. All I keep hearing is leave us alone, we don't want your business.
I'm simply trying to book a flight. El Al website is horrible. Nothing works. So, I tried calling them. You push buttons, nothing connects. This company is going under. All I keep hearing is leave us alone, we don't want your business.
After paying a premium on top of the ticket price, I am now being informed that I cannot get credit for my return flight because it only applies to the outbound ticket?!Then I am told that an itemised receipt won't list the price per leg of the journey as it's a round trip journey.I then asked if anything could be done, and I was told no. I asked them if then I should proceed by raising a chargeback and was told that this was illegal, effectively accusing me of fraud?!I repeatedly asked for clarification but customer support ran out of patience and closed my case. I don't know how much to raise the chargeback for so I guess I will have to raise it for the full amount.
I have traveled with this airline many times because they offer guaranteed flights to and from Israel. That’s the only reason I kept using them, but my last experience was one of the worst.Overall, the service is poor, the food is bad, and they have very strict rules for passengers before boarding (even for Israelis themselves). They have even broken items I purchased on other trips during security checks.On my last trip to Barcelona, I couldn't take my return flight due to a medical emergency that required me to stay in the country. I changed the flight date and upgraded my fare to FLEX, as I was told I could cancel for free next time.Due to my situation, I needed to change the date again, but they told me I had to pay for the change as if I didn't have the FLEX plan, and they refused to let me cancel the trip.In conclusion: If you can avoid it, do so. The tickets are expensive compared to other airlines that offer ten times better service.
Very bad for the last years .No agency in town .A customer service on Watsap by an inappropriate bot who never answers to the precise questions.Bugs on the website which forbid to buy tickets ( in my experience a business class ticket …)And at last but not least , if you try to call by phone you will be waiting for a very long time , sometimes more than half an hour …. Desperate…No pilot 🧑✈️in the cockpit 🛩️… Dangerous. I moved to an other company.
My grandparents flight from Chisinau airport to Tel Aviv. They are people with disabilities. A huge thank you to the girl who saw us and helped us all. She let us skip the check-in line. But then the flight was canceled, because plane was broken. The company were given a hotel and my grandparents had rest. The next day they flew out. They were given an assistant who drove them straight to the plane. Upon arrival, they were also met. I was pleasantly surprised, because after FlyOne, I was disappointed in the service. A huge thank you to the girl from Chisinau Airport. El Al Sandor
El Al ask Air France to be in charge of my flyth but forget to give me all the information to be able to make the check-in on Air France website. Conclusion : I could not take my plane this morning as I went to el-al desk thinking i m flying with them and lost all the time to be able to résister on time finaly with qu'il France. Booking.com (I book my flyth with them) or El Al send to each other to say it is the false of the other.... and I stay at Paris with no refond and obligation to pay for another ticket. Client service 0!!
I booked a flexible ticket that cost significantly more than the regular one, specifically so I could change my flight easily if needed. However, when I tried to change my flight through the app, it kept showing an error message telling me to contact customer service.Unfortunately, customer service was on holiday for two days, so I couldn’t reach anyone during that time. Now that I finally managed to contact them, the flight price has increased, and they are asking me to pay the new, higher fare even though the delay was due to their system not working and their unavailability.On top of that, they are forcing me to pay for both flights, even though I only want to change one. This is extremely disappointing, especially after paying extra for a “flexible” ticket.
I am writing to file a formal complaint regarding the unprofessional conduct and incorrect enforcement of baggage policy by a check-in agent named Leah at the TLV (Tel Aviv) Airport check-in counter.The incident occurred on Thursday, September 25, for Flight LY 223 from Tel Aviv (TLV) to Nice (NCE). My confirmation number is 4KXREU.Details of the Incident:Incorrect Policy Enforcement: Agent Leah insisted that the combined weight of my main cabin bag (8 kg allowance) and my personal item must not exceed 8 kg. This is contrary to El Al’s standard cabin baggage policy, which allocates 8 kg for the cabin bag and allows a personal item separately.Unfair Treatment and Pressure: I was treated poorly and put under immediate duress, being threatened with a $$$100 fee if the combined weight exceeded the agent’s incorrect limit.Forced Public Repacking: Due to this incorrect instruction and the time pressure, I was forced to repack my belongings publicly and had to discard several personal items to meet the arbitrary weight demand.Lack of Feedback Mechanism: When I specifically asked Agent Leah for a way to leave feedback regarding her conduct, she dismissively offered me the same small notepad she was using and asked me to write the feedback on it and hand it back to her. This clearly demonstrated a failure to provide a proper, confidential channel for customer feedback.This entire experience was highly stressful, resulted in unfair financial pressure, and was based on the agent's misunderstanding of company policy. I expect El Al to review the training and conduct of Agent Leah immediately.I request a formal apology for the distress and unfair treatment, and compensation for the experience and the items I was forced to discard.Thank you for your time and attention to this serious matter.
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Visit Israel with El Al - Affordable and convenient ways to order airline tickets online, for attractive prices! El Al's website offers Israel tourism information and all you need to plan your vacation
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